The reputation and notoriety of BCH Consultants are the result of a continuous, professional presence respecting the needs of managers within institutions during conflict situations. For more than 25 years, many professionals have intervened at various levels to support and guide employers.

Conflictual situations (exempt from formal complaints)

Over the years, a work team has to adapt to various situations that can lead to conflicts. It is important to address these issues through effective interventions in order to prevent a loss of interest which can affect employees’ productivity and performances:

  • Conflicts between 2 employees (incompatible personalities, differences in professional interests or modes of operation; absence of communication skills, difficulty to identify one’s needs and/or expectations facing a co-worker or manager, etc.)
  • Deterioration of climate in the workplace (presence of negative leaders, poor definition of tasks/roles, organizational changes, lack of a code of conduct in a team, etc.).

To illustrate our role in these examples, here is an overview of our intervention methods:

  1. Context of a conflictual situation;
  2. Price quotation | planning intervention strategies;
  3. Signature of consent forms;
  4. Mediation process;
  5. Feedback to employer;
  6. Writing/presentation of a report.

Formal complaint situation

BCH Consultants is aware and sensitive to the requirements and delicacy of dealing with a complaint of harassment in the workplace. Its objective is to guide and support the manager respecting his or her obligations, short and long-term objectives, and also the limits of an intervention in certain cases. We are aware that various spheres may be simultaneously affected (relational, professional, and legal) during the analysis of a complaint; we must work in accordance with updated procedures that are recognized by the federal government.

In conjunction with managers, BCH Consultants will develop a response plan for investigating a harassment complaint in accordance with federal government procedures.

  1. Identification of the mandate and choice of a professional;
  2. Planning the investigation;
  3. Conduct of the investigation/facts;
  4. Validation of facts | preliminary summary of facts;
  5. Analysis and conclusion;
  6. Report writing and reporting;
  7. Administrative closure.